🌍 Would you like to join a friendly and diverse team in a growing international company?
🎯 Do you want to use your experience in Order Fulfilment and/or Order Management to make an impact?

Then this opportunity might be the right fit for you!

What we offer

• Fixed-term employment contract for 1 year, with a possibility of extension

• Salary combined with a quarterly bonus scheme

• Additional time off: 26 days of holidays + 4 sick days per year

• Hybrid work model: 3 days in the office & 2 days of home office per week

• Opportunity to work from abroad – up to 1 month per year

• Flexible working hours - you can start working anytime between 7:00 and 9:00.

• Public transport allowance

• Multisport card

• Meal vouchers fully compensated by the company

• Employee discounts for Philips products

• Company laptop + mobile phone with unlimited data

• Regular teambuilding activities and company events

• Friendly, international atmosphere and space for future growth

What this role is about

You will join our Order Fulfilment team, responsible for managing a portfolio of clients in the EMEA region. The team is part of our European Shared Service Center in Prague, supporting Philips Monitors.

As the first qualified back-office contact for customers, you will ensure a high level of satisfaction related to order & delivery management and complaint handling. You will also collaborate closely with sales teams and support improvements to our service levels.

What you will do

• Process sales orders accurately and on time (SAP registration, pricing checks, goods allocation, backorder management)

• Manage deliveries with 3PLs (delivery updates, scheduling with warehouse/carriers, delivery follow-up, shipment/export documentation)

• Meet the company’s TPW cost targets

• Register and manage complaints, follow up on solutions, and provide feedback to customers

• Participate in cross-functional projects

• Conduct sales data analysis, pricing reviews, and updates on stock availability

• Monitor sales plan performance

• Collaborate with Sales, Credit Controllers, Demand Planners, and W&D teams

• Support Order Fulfillment for PPDS (Philips Professional Display Solutions) when needed

What you need to succeed

✅ Must-have requirements:

• Fluency in English and German

• Minimum secondary school education with the graduation exam

• 1–3 years of experience in order fulfilment/order management/customer service with hands-on order handling, truck booking, and customer communication

• Good knowledge of MS Office, especially Excel

• Experience working with ERP systems

• Analytical, detail-oriented, proactive approach

• Ability to follow processes and guidelines

• Problem-solving mindset

• Strong communication skills and customer understanding

• Emotionally mature, reliable, and a team player

• Ability to work under pressure with tight deadlines

• Ability to recognize and promote automated solutions

👑 Nice-to-have:

• Experience with SAP

• Knowledge of an additional European language

• Understanding of logistics, warehouse operations, and supply chain processes

Interested?

➡️ Apply now — we look forward to hearing from you!
Our team is happy to support you throughout the recruitment process.